IAVON - ZODIAC LIFE RAFTS

If you are intending to purchase an Avon/Zodiac life raft or or an Avon/Zodiac dinghy then perhaps you should consider another manufacturer as the service agents for this company are very unreliable.

 

This year I had my Avon 'offshore' Life Raft serviced by one of the only TWO approved agents in all of France. The raft was returned, dirty, without a label. and without paperwork but what was a real concern

the two halves of the canister were joined by 'duct tape'!

The duct tape joins look like this after only a few months but the service agent and for a while Zodiac, assured me  that duct tape is the correct tape for the joining of two halves of a life raft container.

The company doing the service were

 Quelart of 06410Biot France.

http://www.quelart.com/

They are one of the only two service agents Avon have in France!

Not only are they economical with the truth, they took my  life raft in for service and return it in a worse condition than when I sent it to them..

It is impossible to be certain if they actually service life rafts or simply take the sealing tape off, replace it with duct tape, return it to you then charge you hundreds of euros for having done nothing at all!  - following the checking of the raft by an excellent Spanish company it would appear to be questionable if Quelarts actually did anything!

Think twice before you put your life in their hands!

It has been discovered that certain items they 'replaced' were out of date! - they failed to put the raft in a plastic bag before placing it in the container, failed to place a rubber plug where the inflation cord enters the container, as well as using domestic duct tape which quickly deteriorates.

There is a problem with Zodiac and Avon, who are the same company. 

It is very very difficult to get in touch with them if you have a problem. Their website gives no contact information for the company. It lists dealers, but no postal or email address of Zodiac/Avon company. Makes you wonder how many complaints and problems they have with their products that they have to hide contact information!

I REALLY AM SURPRISED THAT QUELARTS ARE STILL OPERATING IN THIS WAY

IT SADDENS ME THAT I HAVE NEVER RECEIVED AN APOLOGY FROM EITHER ZODIAC OR QUELARTS FOR THE DANGEROUS AND SHODDY

WORKMANSHIP I RECEIVED. 

On 28/09/2012 16:24, Willem Blaas wrote:
 
Dear Sir Briant,
I had also my liferaft (Autoflug modula, later Avon)) for 2 times serviced by this company, the 3 time they asked to much money so 
I took it home. I found a service station near Augsburg (Germany) who did the job for half the price.
Most important, this small service station is owned by a man who worked before in the production of these life rafts.
When I took my liferaft back, he told me that there were 2 holes in the tubes, cause the guys of Quelart has 
folded it with to much pressure together, so something was pressed trough the tubes.
So, imagine what would have happened in case you have to use the liferaft.
Sincerely
Willem Blaas
Dear Willem,
Thank you for the email - what really surprises me is that Zodiac who own Avon say that Quelart are one of their most reliable agents!!!
The problems I had with mine for a lot of money were many and varied.  This is apparently a thoroughly disreputable company
best wishes
Michael
Unless you object I will publish your email on my web site?

 

10th November 2011.

 Finally Zodiac arranged to have my life raft picked up, checked and the out of date items replaced, a plastic sack put over the raft in it's canister, Avon sealing tape place around the joint and a proper 'plug' put in the top of the canister for the inflating cord.

All this work was done in a most professional and friendly manner by the excellent

Prado del Rey s/n 11011 Cádiz (Spain) Tel. +34 956 258 603 Fax. +34 956 289 804

http://www.mascyf.com/

mascyf@mascyf.com

I cannot recommend this company highly enough - nice people to do business with and they speak excellent English!

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