IAVON - ZODIAC LIFE RAFTS

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If you are intending to purchase an Avon/Zodiac life raft or or an Avon/Zodiac dinghy then perhaps you should consider another manufacturer as the service agents for this company are very unreliable.

 

This year I had my Avon 'offshore' Life Raft serviced by one of the only TWO approved agents in all of France. The raft was returned, dirty, without a label. and without paperwork but what was a real concern

the two halves of the canister were joined by 'duct tape'!

The duct tape joins look like this after only a few months but the service agent and for a while Zodiac, assured me  that duct tape is the correct tape for the joining of two halves of a life raft container.

The company doing the service were

 Quelart of 06410Biot France.

http://www.quelart.com/

They are one of the only two service agents Avon have in France!

Not only are they economical with the truth, they took my  life raft in for service and return it in a worse condition than when I sent it to them..

It is impossible to be certain if they actually service life rafts or simply take the sealing tape off, replace it with duct tape, return it to you then charge you hundreds of euros for having done nothing at all!  - following the checking of the raft by an excellent Spanish company it would appear to be questionable if Quelarts actually did anything!

Think twice before you put your life in their hands!

It has been discovered that certain items they 'replaced' were out of date! - they failed to put the raft in a plastic bag before placing it in the container, failed to place a rubber plug where the inflation cord enters the container, as well as using domestic duct tape which quickly deteriorates.

There is a problem with Zodiac and Avon, who are the same company. 

It is very very difficult to get in touch with them if you have a problem. Their website gives no contact information for the company. It lists dealers, but no postal or email address of Zodiac/Avon company. Makes you wonder how many complaints and problems they have with their products that they have to hide contact information!

10th November 2011.

 Finally Zodiac arranged to have my life raft picked up, checked and the out of date items replaced, a plastic sack put over the raft in it's canister, Avon sealing tape place around the joint and a proper 'plug' put in the top of the canister for the inflating cord.

All this work was done in a most professional and friendly manner by the excellent

Prado del Rey s/n 11011 Cádiz (Spain) Tel. +34 956 258 603 Fax. +34 956 289 804

http://www.mascyf.com/

mascyf@mascyf.com

I cannot recommend this company highly enough - nice people to do business with and they speak excellent English!

 

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Home Up Sailing Experience Lightning Attacked Victual Red Sea Pirates Watch Keeping Crewing Atlantic Medical Canal Routes to Med Panama Canal Bambola French Canals PROUT OWNERS ASSOCIATION Eloise Diary Blue Water Destinations Canals Trip Canal du Midi Log Biscay log Book Helicopter Rescue 1st Time with VHF Boat Import CE plate ELOISE Prout Quest 33 E BOOKS BOATS SPANISH LAWS  FOR BOATS North Spain West Coast France La Rochelle Storm Damage Avon Life Rafts AIS Boat Jumble admiralty charts scandle.htm* Caribbean Islands Summer Cruise 2015 Paw Paw Cruising Southern Spain Atlantic crossing